Pickup Instructions

Here you can find information on how to meet your driver.

There are two important things that you need to do, to meet your driver:

  1. Please switch on your mobile once landed so we can get in touch with you in case we need to; or, always have it switched on before a pickup from an address
  2. Please remember that driver doesn’t know how you look, so standing in one place waiting for the driver won’t help. You have to look around to find him

Pickup from an Airport:

  • Your driver will monitor your flight and when the flight has landed (being late or arriving early), he will wait 40 minutes and get inside the terminal. This is to allow you enough time to pass the passport control and grab your luggage
  • When the driver gets inside the terminal, he will be waiting at the end of the terminal with a board name with zipo followed by one of your name. This will be displayed on the booking confirmation.
  • From the moment he gets inside, you will have 20 minutes of waiting free of charge. If one hour has passed from your landing time and we are unable to get in touch with you by phone/whatsapp/email, we will cancel the booking and driver will leave the airport – so please make sure your phone is switched on once you have landed
  • If you need additional time to clear customs or collect the luggage, the charge for extra waiting is £5.00 for each 15 minutes increments – this means if one hour has passed after the landing time, waiting between 1 minute to 15 minutes will incur a £5.00 charge, from 16 to 30 minutes the charge will be £10.00 and so on

Pickup from an Address:

  • Your driver will arrive at the scheduled time or early and park, if possible, in front of the hotel or around it. If the pickup is from a residential address, he will park in front of your door or nearby, where possible
  • Please wait in front of the hotel/address at the scheduled time. This means if you need to check out from your hotel, make sure you do it before the scheduled pickup time. Due to UK parking legislation, driver is unable to leave the car to locate you, so please make sure you are waiting in front of the door at the scheduled time
  • There is no free waiting time from an address. That means if you need additional time to be ready, the charge for extra waiting is £5.00 for each 15 minutes increments – waiting between 1 minute to 15 minutes will be charged £5.00, from 16 to 30 minutes the charge will be £10.00 and so on

Pickup from a Sea Port:

  • Your driver will enter the Sea Port terminal at the scheduled time of your booking.
  • When the driver gets inside the terminal, he will be waiting at the end of the terminal with a board name with zipo followed by one of your name. This will be displayed on the booking confirmation.
  • There is a 30 minutes waiting free of charge.
  • If you need additional time to clear customs or collect the luggage, the charge for extra waiting is £5.00 for each 15 minutes increments – this means if 30 minutes have passed after the scheduled pickup time, waiting between 1 minute to 15 minutes will incur a £5.00 charge, from 16 to 30 minutes the charge will be £10.00 and so on
Notes: Clearing customs and getting your luggage after the docking time on a Sea Port usually takes about 1:30hrs to 2:00hrs. Please consider carefully when choosing your pickup time at a Sea Port to avoid extra charges, or discuss this with your Vessel provider.